Support ticket
We typically respond by email. Include steps to reproduce for bugs.
Message received
Thanks — we have your support request. A confirmation email is on the way.
We typically reply by email. Keep an eye on your inbox (and spam folder).
What to send
Helpful messages include context about what you tried and what happened. Examples:
Bug reports
Steps to reproduce, expected vs. actual behavior, OS and version info, and relevant log snippets.
Setup problems
Where you got stuck in install or configuration, error messages, and which provider or environment you are using.
Feature ideas
What problem you are trying to solve and why it matters. Concrete use cases beat vague wishlists. For public discussion, post on the community board.
Looking for downloads or docs? Visit Download or the Aura Terran setup guide.