Our approach
Halo Softworks LLC sells downloadable desktop software with one-time licenses. We want you to be confident in your purchase. If the product does not work as described and we cannot resolve the issue, we will make it right — including a refund when appropriate.
14-day refund window
You may request a full refund within 14 days of purchase if:
- You have not successfully activated the license on more devices than a reasonable evaluation would require, and
- You contact us with your checkout email or session reference and a brief explanation
For seat-based (Teams) purchases, refunds apply to the full order unless we agree to a partial adjustment in writing.
After 14 days
Because licenses are delivered digitally at purchase, refunds after 14 days are generally not available except where required by law or at our discretion for exceptional circumstances (billing errors, duplicate charges, etc.).
What happens when we refund
- We process the refund through Stripe to your original payment method
- Associated license keys are revoked automatically
- Partial refunds leave the license active unless we specify otherwise
Free tiers and beta software
Free editions do not require purchase and are not eligible for refunds. Paid checkout for products marked beta or unreleased is not offered on the site until those products exit beta or launch.
How to request a refund
Email contact@halosoftworks.com or open a support ticket with:
- The email used at checkout
- Your Stripe receipt or checkout session id (shown on the success page)
- The product and reason for the request
We aim to respond within a few business days.
Related policies
See also our Terms of Sale, End User License Agreement, and Privacy Policy.